Refund Policy

Thank you for shopping with FANATICSUSOFFICIAL at www.fanaticsusofficial.com. We strive to ensure you are completely satisfied with your purchase. If for any reason you are not satisfied, please review our refund policy below:

1. Eligibility for Refunds

• To be eligible for a refund, you must request it within 30 days of receiving your order.
• The item must be in its original condition, unused, and with all tags and packaging intact.
• Some items are non-refundable, including personalized or custom-made products.

2. How to Request a Refund

• To request a refund, please contact our customer service team at [email protected] with your order number and the reason for the return.
• Once we receive your request, we will provide instructions on how to return the item.

3. Return Process

• Pack the item securely in its original packaging, including any tags and accessories.
• Send the item to the address provided by our customer service team.
• You are responsible for the cost of return shipping unless the item is defective or the wrong item was sent.

4. Refund Processing

• Once we receive and inspect the returned item, we will process your refund.
• Refunds will be issued to the original payment method. Please allow 5-7 business days for the refund to appear on your statement.
• Shipping charges are non-refundable.

5. Exchanges

• If you would like to exchange an item, please follow the return process and place a new order for the desired item.

6. Defective or Incorrect Items

• If you receive a defective or incorrect item, please contact our customer service team immediately. We will provide instructions for returning the item and arrange for a replacement or full refund.

7. Contact Us

• For any questions or concerns regarding our refund policy, please contact us at [email protected].

Thank you for shopping with us!